Customer Experience & Final release Quality Technician
Full Time
Boynton Beach, FL, US
Do you take pride in being the last line of defense between "good enough" and "exceptional"? Do you thrive on precision, accountability, and knowing that your signature is the final approval before a high-tech scientific instrument reaches a customer anywhere in the world? If so, please apply to our Customer Experience & Final release Quality Technician role today!
A Snapshot of What You'll Do:
As the Customer Experience & Final Release Quality Technician at Anton Paar QuantaTec Inc., you are the final quality authority before any instrument or part leaves our facility. Every shipment carries your verification - complete, accurate, fully functional, and configured exactly to customer specifications. You don't just inspect; you protect the customer experience, the brand, and the reputation for precision that defines Anton Paar worldwide.
This role goes beyond inspection. You'll simulate real-world installations to validate usability and readiness, partner cross-functionally to eliminate discrepancies before they become field issues, and proactively strengthen processes that reduce returns and complaints. Your attention to detail, technical judgment, and integrity directly impact customers ranging from leading universities to Fortune 500 manufacturers.
The Impact You'll Make:
The Customer Experience & Final Release Quality Technician serves as the final quality authority before any instrument or part leaves Anton Paar QuantaTec Inc. This role is responsible for verifying that every shipment is complete, accurate, fully functional, and aligned with the customer order. Acting as the final release checkpoint, this position ensures all parts, accessories, documentation, voltages and configurations are correct prior to shipment. This position plays a critical role in preventing customer complaints, field issues and returns while protecting the Anton Paar brand and customer experience.
In addition, this role with be trained as backup to:
Perform mock installations of instruments to simulate the end-customer experience. By replicating real-world setup and operation, the technician validates product readiness, usability, and completeness before release. When capacity allows,
Support incoming inspection activities to verify that received materials meet Anton Paar's quality standards.
The Customer Experience & Final Release Quality Technician is detail-oriented, proactive, and committed to upholding Anton Paar's quality standards.
Primary
Final Shipment Verification & Release
Perform comprehensive inspections of all outgoing instruments and part shipments
Verify completeness and accuracy of parts, accessories, documentation, labelling, and configurations against customer orders
Confirm voltages, country-specific requirements, serial numbers, and BOM accuracy
Ensure packaging integrity and compliance with shipping standards
Record inspection results in SAP and controlled forms
Communicate and escalate discrepancies; authorize final quality release prior to shipment
Perform mock installations according to defined protocols to simulate the end-customer setup experience
Evaluate functionality, configuration accuracy, and usability
Identify missing components, documentation gaps, or performance concerns
Generate clear reports and provide structured feedback to Engineering, Production, and Planning
Track installation time and document findings on production orders
Incoming Inspection & Continuous Improvement Support
Assist with inspection of incoming materials and verify part numbers, quantities, and condition
Document nonconformances in SAP and coordinate resolution with Purchasing and Quality
Identify recurring issues and recommend process improvements to reduce field issues, returns, and customer complaints
All other duties as assigned.
Education and Experience
The Customer Experience & Final Release Quality Technician typically needs a combination of experience and technical skills.
High School Diploma or GED equivalent required.
More than one year of experience in quality inspection, technical assembly, installation, or related production roles
Knowledge of quality inspection practices and procedures
An eye for detail
Excellent communication skills - reading, writing, speaking
Preferred:
Associate or bachelor's degree in technical or science field preferred Knowledge of scientific instrumentation
Experience with shipping inspection and packaging activities preferred
Experience performing equipment installations or troubleshooting preferred
Exposure to Six Sigma or continuous improvement methodologies
Experience in ERP systems (SAP preferred)
Skills and Qualifications:
The Customer Experience & Final Release Quality Technician uses technical knowledge and strong judgment to protect the customer experience.
Accountability: Effectively completes tasks on time with minimal supervision, sets realistic goals and follows through on commitments
Critical Thinking: Performs analysis to help diagnose and resolve issues encountered during the production process
Collaboration: Working well with others on internal teams by using effective interpersonal skills
Communication: Providing clear feedback and timelines to the Team Leaders to ensure production goals are met.
Integrity: Behaves honorably even when no one is watching and follows moral and ethical principles in all areas of work including decision making, interacting with colleagues, and serving customers
Problem Solving: Ability to effectively identify issues, evaluate options, and resolve in the best interest of the organization
Quality of Work: Works to the highest of quality standards by anticipating problems, testing and checking their work, and paying close attention to detail on both the instruments and the procedures
Who we are:
Anton Paar's high-precision instruments help our customers develop every-day products from your shampoo to your shoes, your lunch and favorite beverages, your computer and medication, jet engines, batteries and the pavement on which you commute every day. We help Fortune 500 companies of almost every industry sector, start-ups, and leading universities conduct their research and quality control.
Owned by the charitable Santner Foundation, our investment into R&D is unmatched and leads to industry-leading products. We maintain fiscal stability and independence so we can handle today's and tomorrow's challenges, and aim to provide meaningful, long-term workplaces for all employees. Anton Paar is headquartered in Graz, Austria, and operates worldwide.
What We Do:
Anton Paar QuantaTec manufactures instruments for characterization of powders and porous materials using techniques like physisorption, chemisorption, gas pycnometry, mercury intrusion porosimetry, capillary flow porometry amongst others.
Supervision Exercised
This role is an independent contributor who is a member of multiple teams, and does not have any direct supervision of staff.
Physical Requirements & Working Conditions
While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds.
Position requires the ability to obtain a Passport for international travel.
In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated.
Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law.
