Our team of Service Area throughout Peru and Bolivia, ensuring customer satisfaction with our measuring instruments. To strengthen customer support in Peru and Bolivia, we are looking for additional team members.
Responsibilities:
We are looking for a technically skilled and customer-focused Service Engineer to deliver high-quality technical support and field service for our analytical instruments. This position plays a critical role in ensuring instrument performance, customer satisfaction, and the identification of commercial opportunities through proactive service engagement.
Provide technical support to customers via phone and email.
Perform on-site diagnostics, maintenance, and repairs of instruments.
Evaluate malfunctioning instruments and prepare cost estimates for repairs.
Conduct factory calibrations to ensure instruments meet performance standards.
Deliver on-site customer training on proper operation and maintenance of equipment.
Accurately document all support tickets and service orders in the CRM service module.
Manage personal warehouse/stock to ensure availability of necessary spare parts and tools.
Identify and forward sales opportunities to commercial representatives, particularly when equipment replacement is required.
Attend all required Anton Paar technical service trainings for the respective product lines.
Your profile:
Experience in hardware support, preventive maintenance, or repair of analytical instruments.
Experience in roles involving direct customer interaction.
Strong technical and analytical troubleshooting skills.
Ability to work independently with strong organizational skills.
Excellent customer service and client support skills.
Proficiency in English (spoken and written).
Valid driver's license.
Valid U.S. visa, desirable.
Availability to travel domestically and internationally up to 75%.
Immediate availability.
What we offer:
We Offer:
Be part of a global company, a leader in technology and analytical instrumentation.
Competitive salary on payroll with all benefits in accordance with the law (general labor regime).
Professional development opportunities within an innovative and growing company.
