Anton Paar Malaysia Sdn Bhd, a whole owned subsidiary of the Austrian company Anton Paar GmbH. We are currently strengthening our service-team and looking for a highly-motivated customer-oriented person, with excellent problem-solving skills. As Field Service Engineer, you will responsible to provide on-site service including preventative maintenance, calibration, installation and customer training across all our Characterization product lines.
Responsibilities:
Providing technical support to customers via on-site, telephone and email.
Performing on-site troubleshooting, preventive maintenance and repairs.
Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
Performing factory calibrations (ISO 17025, if required).
Provide on-site training to the customers
Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service.
Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
Attending all necessary Anton Paar service trainings for the relevant product lines.
This position requires up to 70% travelling time.
Your profile:
Good communication skills and strong customer service skills are a must for this position.
Direct experience in the analytical instruments field is a plus.
This position requires a highly motivated individual that is capable of completing assigned tasks with minimum supervision.
This position requires minimum Diploma / Bachelor's degree in Electrical & Electronic or Mechanical Engineering or another technical discipline.
The ability to work with electronic schematics, test equipment's, and tools for repairs is required.
Preferred candidates will have at least two to three years' experience in troubleshooting, repairing and maintaining analytical instruments.
Must maintain a valid driver's license and passport.
What we offer: Anton Paar Malaysia offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.
