Our service engineers play an essential role at Anton Paar in ensuring long-term customer satisfaction. In this role, you will provide on-site services for Anton Paar products, including instrument maintenance, calibration, installation, repairs and training.
Responsibilities:
Provide technical support, such as troubleshooting, repair, maintenance, or training for customers.
Coordinate and perform repairs, maintenance, and other technical services according to established procedures and standards.
Actively promote and sell service products to customers.
Perform pharma (re)qualifications for our instruments.
Collaborate effectively with cross-functional teams, such as Sales, Application Specialists, Administration and HQ Customer Support.
Perform administrative tasks in our CRM system to process all customer support activities correctly, such as creating RFQs, repair estimates, service reports and service confirmations.
Take responsibility for managing your personal stock of service parts and tools.
Complete and maintain all necessary Anton Paar service training certifications for your assigned product lines.
Travel regularly to customer sites in Taiwan, mainly in the north. Support in Central or Southern Taiwan may be required when needed.
Your profile:
Engineering degree.
Two years of experience in hardware support or repair work.
Experience in the scientific instrument business will be a plus.
Two or more years of experience in a customer-facing role, with exceptional customer service skills.
Strong technical, analytical and problem-solving skills.
Self-motivated, with good organizational skills.
Good communication skills in English.
A valid driver's license.
What we offer:
12 paid vacation days in your first year, increasing every year.
