We are seeking an experienced and dedicated Customer Service Manager to lead our customer support team. The ideal candidate will have a strong passion for customer satisfaction and a proven track record of developing and implementing effective customer service strategies. As a key member of our team, you will be responsible for enhancing the customer experience, driving continuous improvement, and ensuring our service standards are met.
Job Responsibilities
Develop and implement customer service policies and procedures to enhance customer satisfaction and meet organizational goals.
Lead, mentor, and support a team of customer service representatives to achieve performance targets and provide exceptional service.
Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions.
Handle complex customer inquiries and complaints, ensuring prompt and effective resolution.
Collaborate with other departments to address customer needs and improve service delivery.
Stay up-to-date with industry trends and best practices to ensure the team is utilizing the most effective techniques and technologies.
Prepare and present reports on customer service performance to senior management.
Job Requirements for Customer Service Manager
Bachelor's degree in Business Administration, Communications, or a related field.
Minimum of 5 years experience in a customer service or related role, with at least 1 years in a managerial position.
Candidates for this position must be located within the United States.
Proven ability to lead and motivate a team to achieve performance targets.
Excellent communication and interpersonal skills.
Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism.
Proficiency in customer service software and tools.
Ability to analyze and interpret customer feedback and data to improve service delivery.
Strong organizational and multitasking skills.
Ability to work independently and as part of a team in a fast-paced environment.
Flexibility to work various shifts, including evenings and weekends, as needed.
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