As a Business Process Manager Service (f/m/x) you analyze, design, and optimize global service processes in close collaboration with specialist departments, IT, and managers worldwide.
Responsibilities:
Continuous development, documentation, and optimization of global service processes to increase efficiency and competitiveness in sales
Early identification of trends and innovations in the service area and proactive process design accordingly
Conceptual definition and support of digitalization projects in close collaboration with the business department (including the introduction of a new global CRM tool)
Development of concepts for process automation and efficiency improvement
Facilitation of workshops, support of change processes, and preparation of documentation and decision papers
Support in the development of global guidelines and standards
Your profile:
Completed degree in business administration or economics, with a focus on Marketing, International Management, Sales, or a comparable field
Relevant professional experience in an international service environment
Strong user-level knowledge of at least one common CRM tool, such as Salesforce, SAP or MS Dynamics (knowledge of SAP SD is an advantage)
Very good command of German and English, both written and spoken
Strong analytical skills combined with a structured, solution-oriented mindset
Excellent communication skills, intercultural competence, and ability to work in a team
Willingness to travel
What we offer:
A reliable and long-term workplace in our expanding and international high-tech company
An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
Individual training and onboarding
Work Outside Office (occasion-related possibility to work outside the office)
Professional and personal development
We offer a fair and market-aligned salary based on the collective agreement for employees in the metal trade - adjusted to the regional conditions of the Styrian labor market. The minimum gross monthly salary for this position is 5.500 (based on full-time employment). What truly counts for us are your personality, your skills, and the experience you bring. That's why we take the time to determine your actual gross salary individually and are happy to offer a higher pay in recognition of your qualifications.
We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site. Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.
