Anton Paar TorqueTec was founded in Duisburg in 1923 under the name Brabender and is a leading global manufacturer of measurement and process engineering solutions for quality control of various raw materials and for the development and optimization of products, recipes, methods, and processes. As a renowned supplier of devices and equipment for testing various material properties, the company stands for high-quality and durable measurement and process technology. The devices are used in quality assurance and research and development, from laboratory equipment to small series production.
As part of our dedicated customer support team, you will play a central role in providing 2nd level technical support and independently repairing complex devices and assemblies. You will act as a technical interface between internal departments, international service companies, and customers, making a significant contribution to ensuring our service quality.
Responsibilities:
Analysis and processing of complex problems in 2nd Level Support
Independent fault diagnosis on electronic and mechatronic assemblies
Carrying out maintenance, repair, and restoration work in-house as well as on-site if necessary
Technical support for our international sales and service companies in escalation cases
Documentation of service cases and repair processes
Creation of structured fault analyses and technical reports
Maintenance and further development of the knowledge database
Creation and preparation of technical documentation, training materials, and e-learning content
Conducting technical training for internal colleagues and international service partners
Your profile:
Completed training in the field of mechatronics or electronics
Several years of experience in technical support (ideally 2nd level) or in a service environment
In-depth knowledge in the analysis and troubleshooting of electronic disruptions
Proficient in MS Office
Strong analytical skills and structured problem-solving ability
Very good German skills and good English skills in both spoken and written form
High service orientation, confident demeanor, and clear expression ability
Independent, solution-oriented, and quality-conscious way of working
What we offer:
Varied tasks and development opportunities for personal and professional growth in an internationally active company
Dynamic and open corporate culture with short decision-making processes and direct contact with management
Comprehensive training and ongoing professional development
Attractive compensation package, single-shift operation, flexible working hours, 30 days of vacation per year
Company parking spaces, e-bike leasing, and good transport connections
Corporate benefits, free drinks, company events, company sports clubs
Ready for the next step in your career?
We look forward to receiving your detailed application, including your salary expectations and earliest possible start date.
