You are... a leader who is dedicated to outstanding customer satisfaction and a coach who can convert observations from the field and from data analysis into improvements in training and customer experience. As a Field Service Manager and key member of the Eastern Region Service team, you manage the field service team and ensure a uniform, efficient delivery of industry-leading customer service. This role is based at our US Headquarters in Ashland, VA. The base salary range for this position is $93,000/year to $105,000/year. The comp package includes a bonus. We offer full benefits, a profit sharing contribution to your 401k, and a $10,000 anniversary bonus every five years.
We are ... focused on selling and supporting Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. A highly diverse, dynamic, and financially sound company, we have grown every year since our start in 1986. Our exceptionally high investment in R&D fuels industry-leading solutions throughout a vast range of the industrial and academic landscape, impacting nearly every product you use in daily life. Anton Paar USA is a for-profit sales and service organization in the Anton Paar Group, privately owned by the charitable Santner Foundation with its headquarters in Graz, Austria.
Responsibilities:
- Managing the field service team, including personnel decision, performance appraisals, and training requirements
- Monitoring metrics including MTBF, MTRR, revenue/head, profit margins, etc.
- Maintaining policies and procedures according to corporate and industry standards, and ISO 17025 requirements
- Reporting of failure trends and product weaknesses
- Travel with Field Service Team (up to 40%, including overnight)
Your profile:
- Bachelor's degree in Engineering, Physics, or related field
- Strong troubleshooting, communication, and interpersonal skills
- 3 years of management/leadership experience and 3 years of experience in a technical services environment
- Strong customer service skills - Valid driver's license and passport
What we offer:
At Anton Paar, we truly value every application. Our recruiting team knows your time matters, so we promise to get back to you within 48 hours. Quick, transparent, and personal. Each application does get reviewed by a member of our corporate recruiting team. Just how hiring should be.
Life at Anton Paar is more than just work, with an employee-led In Motion Program organizing active social events during and outside working hours. We offer unique and rewarding positions with competitive salaries, an excellent benefits package, and opportunities for professional growth. We provide a drug free workplace and require pre-employment drug tests.
Anton Paar USA, Inc. considers all qualified candidates for this position. This position is not eligible for current or future work authorization or visa sponsorship.
