Our high-quality and reliable products stand for precision and quality. Nevertheless, technical issues may occasionally arise. As a member of our 2nd-level support team, you ensure that our teams worldwide receive fast and efficient assistance so that smooth operations can be restored as quickly as possible.
This varied and challenging role combines technical problem-solving, international collaboration, and hands-on activities. You will work closely with colleagues from our global sales and service network and continuously gain new technical experiences.
Responsibilities:
Handling technical and application-related inquiries via email, CRM system, and chat
Analyzing technical issues and providing support in developing suitable solutions
Close collaboration with our global sales and service network
Handling internal quality reports as a quality reviewer - from technical assessment to initiating the necessary corrective actions
Planning, conducting, and following up on training sessions and workshops for service technicians
Careful preparation and review of service documentation
Occasional international travel to provide technical support to our sales and service organizations as well as our customers
Your profile:
Completed technical or scientific education (e.g. technical college/HTL)
Customer- and service-oriented mindset, ideally with experience in customer service
Hands-on skills and a good technical understanding
Basic understanding of industrial automation technology and the interaction of technical systems
Strong organizational and communication skills
Team spirit and a cooperative, constructive approach to work
Strong sense of responsibility and assertiveness
Very good written and spoken German and English
Flexibility and willingness to travel internationally (up to 5%)
What we offer:
A reliable and long-term workplace in our expanding and international high-tech company
An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
Individual training and onboarding
Work Outside Office (occasion-related possibility to work outside the office)
Professional and personal development
We offer a fair and market-aligned salary based on the collective agreement for employees in the metal trade - adjusted to the regional conditions of the Styrian labor market. The minimum gross monthly salary for this position is 3.000 (based on full-time employment). What truly counts for us are your personality, your skills, and the experience you bring. That's why we take the time to determine your actual gross salary individually and are happy to offer a higher pay in recognition of your qualifications.
We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site. Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.
